At Messmagichome, we are committed to ensuring customer satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of receiving your order to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials, flammable liquids, or gases.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a fault on our part.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at service@messmagichome.com and send your item to: 2929 Allen Parkway, Houston, TX, 77019.
Shipping Returns
To return your product, you should mail it to: 2929 Allen Parkway, Houston, TX, 77019.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Information
If you have any questions regarding our return policy, feel free to contact us at service@messmagichome.com.